❓ Frequently Asked Questions (FAQ)

1. Go to iattendance.co
2. Click Sign Up → enter company email + password
3. Check email (including Spam/Junk/Promotions) → click confirmation link
4. System automatically creates a company with you as ADMIN

Login page → "Forgot Password" → enter email → open reset link from email → set new password.

iAttendance is a PWA (Progressive Web App). Install directly from browser: click "Install iAttendance" on Chrome/Edge/Safari — no App Store needed.

Works best on: Chrome, MS Edge, Safari (iOS 18+).

Yes. One email = one account. Each user ↔ company pair has independent role + status. On login, the system shows all companies the user belongs to.

1. Admin creates QR (Company Portal → User & QR → QR Management) and assigns staff/groups.
2. Staff logs into User Portal/PWA → allows GPS.
3. Method 1 — Scan QR: open camera in app → scan QR at gate → system records check-in/out.
4. Method 2 — Saved QR: after first scan, QR is saved on phone → just be near location + tap check-in.
5. Method 3 — Fingerprint (if activated): User Portal → fingerprint check-in.

Mode 1 — Including break: Total = (last check-out) − (first check-in) for the day.

Example: Check-in 9am → check-out 6pm → Total = 9h (including lunch break)

Mode 2 — Excluding break: Pair check-in/out separately.

Example: Check-in 9am → out 12pm → in 2pm → out 6pm → Total = 3h + 4h = 7h

Configure at Company Portal → Attendance Config → "Subtract break time".

• User Portal → Account → "Enable Fingerprint Login" (activates for current device)
• Then go to Company List → "Activate fingerprint attendance" per company
• Changing device: Admin must clear fingerprint for the staff before they re-register on new device

• Clear browser cache and try again
• Check if GPS is enabled for the browser
• Check if QR is still active and within allowed time frame

Company Portal → Leave Management → Leave Config → create new type (annual, sick, personal, maternity, paternity, bereavement, unpaid, or custom)

Company Portal → Leave Management → Set Leave Allow → select user/group → set year, leave type, allowByPolicy, carryForward → Save

Total quota: totalAllow = allowByPolicy + carryForward

New (1) → Approved (2) / UnApproved (3) / Expired (4) / Deleted (5)

Processing (1) → Approved (2) → Completed (3) / Deleted (4)

No specialized hardware — any phone/tablet with a browser is enough.

Supports 7 languages: Vietnamese, English, Japanese, Chinese, Korean, Thai, Lao.

Yes. One account manages multiple restaurants across different countries. Counter/Kitchen/Payment can open simultaneously — synced in real-time.

Grand Total = Food items + [(Food items) × (tax% + service%)]

Where: Food items = Menu total − Discount + Extra charges

• Max 100 items/menu
• Max 200 items/order
• Max 10 options/item
• Image ≤ 250KB/image
• Each menu links to 1 restaurant only

Check:

1. Status = OnSale (4) or other sale status (1–5)
2. Stock > 0
3. Shop is active
4. Image not broken

Status Offline (10) or Blocked (11) = hidden.

System splits into multiple orders (one per shop) but groups under the same parent_order_id.

Payment: COD, PayPal, VietQR — only 3 methods.

Delivery: Standard Delivery, Express Delivery, Shop Self Delivery, Customer Self Pickup.

• Basic: No template needed, requester picks approver, expires in 7 days
• Need Approval: Requires Approval Template, 1–5 Approver levels + 0–5 Executors, custom fields & watchers
• Support Ticket: Requires Ticket Template, sent to Department, expires in 30 days

Limits: max 5 files/request (≤ 3MB each), 500 comments/request.

• Visitor Event: Walk-in guests, no registration required. Replaces paper guest book.
• E-Ticket Event: Pre-registered attendees only, must register before check-in. Replaces paper invitations.

No. The ADMIN account (company owner) cannot be deleted. You must transfer ADMIN rights to another person first.

After deletion → 30 days "Inactive" period. Contact support within 30 days to recover.

After 30 days → permanently deleted, cannot be recovered.

• Permission Access only applies to COMPANY role (Manager).
• ADMIN always has full access.
• USER doesn't access Company Portal — no permissions needed.
• Changes take effect when staff logs in again.

⚠️ No. Successful transactions are NOT refundable. Please verify before paying.

• Warning email sent 5 days before expiry.
• 5-day grace period after expiry → service still works.
• After grace period → auto downgrade to Free plan → excess data permanently deleted.

Solution: purchase Next Plan before current expires.

• User Management: $0.5 / user / month — 48 months history
• Restaurant: $1 / table / month — 48 months data
• Custom: contact The LE Company

⚠️ Prices may change without prior notice.

Go to My Chat (Customer Profile → My Chat) — real-time chat. Supports text, photos, videos, files.

nongtrang.vn → Customer Profile → Customer Support → New Ticket → select General/Order Support → submit.

Only paid accounts receive technical support. Contact: support page.