Customer Support
💬 Zalo
Fast support chat:
0985963417Support Hours
Monday - Friday: 9:00 - 18:00
Saturday - Sunday: By appointment
Product Support
🛒 nongtrang.vn Customer Support
Customers on nongtrang.vn have 2 ways to quickly contact us for support:
1
💬 Real-time Chat with Shop
Message the shop owner directly in real-time on nongtrang.vn — no need to leave the page.
- 📱 Works on desktop & mobile (fully responsive)
- 📷 Send photos, videos, product links in messages
- 💬 Quote (reply to) specific messages for easy tracking
- 🔔 Receive real-time new message notifications
- 🛒 Share product/order cards directly in the chat
How to use: Go to a product page or order → click "Chat with Shop" → start your conversation.
2
🎫 Create a Support Ticket
Submit a formal support request — ideal for complex issues that need status tracking.
- 📝 Create a ticket describing your issue in detail
- 📎 Attach photos, videos, documents as evidence
- 🔄 Track status:
NEW→PROCESSING→RESOLVED - 🔁 Reopen a ticket if you're not satisfied with the resolution
- ❌ Cancel a ticket if support is no longer needed
How to use: Go to My Profile → "Support" → click "Create New Ticket" → fill in details and submit.
Thần Nông AI Assistant
For your self-service with AI support, you can ask Thần Nông AI Assistant any relevant questions about product usage, guidance, and troubleshooting.
