iAttendance · Guide
Chat & support tickets
Message customers in real time and work through support tickets in one place.
Farm - Seller › Chats · Request Manager › Tickets To Support 🧭 Step by step
💬 Open the chat screen
Farm - Seller › Chats
For a shop on the marketplace, "Chats" is where you talk to buyers in real time.
Answering quickly converts more orders, particularly for questions about produce and delivery times.
🎫 Handle shop support tickets
Farm - Seller › Support Tickets
"Support Tickets" collects help requests about your shop into a queue instead of leaving them scattered through chat threads.
🏢 Handle internal help tickets
Request Manager › Tickets To Support
For help requests inside the company, the queue is "Tickets To Support" in the Request Manager module.
You can prepare ticket templates so people supply the right details from the start.
📋 Create ticket templates
Request Manager › Ticket Template
Make a template per common problem so requests arrive complete and you can resolve them faster.
❓ Frequently asked questions
1 Where do I chat with customers?
In "Chats" under the "Farm - Seller" group, for shops on the marketplace.
2 How is a ticket different from an approval request?
A ticket is a request for help, handled directly. An approval request must pass an approver before it is acted on.
3 Are there really two ticket queues?
Yes. "Support Tickets" belongs to your marketplace shop, while "Tickets To Support" in Request Manager covers help inside the company.